IT & Systems Manager — Chestnut Group

Chestnut is a hospitality group operating a portfolio of pubs and hotels across East Anglia. Behind every site sits a web of business-critical systems — EPOS, kitchen management, booking platforms, finance systems — and this role owns making sure they all run reliably, securely, and in step with where the business is heading.

The Systems & Technology Manager is responsible for the stability, performance, and strategic development of all technology across Chestnut. This role owns the full lifecycle of business-critical systems — from day-to-day support and troubleshooting to the evaluation and rollout of new platforms — ensuring technology consistently enables operational excellence across all sites.

What You'll Be Doing

Systems Management & Support

Own and oversee all core business systems, including EPOS, Kitchen Management Systems (KMS), booking platforms, and finance systems across the group
Act as a primary escalation point for system-related queries from all sites, ensuring fast and effective resolution
Troubleshoot and resolve technical issues, liaising with external suppliers where necessary to minimise operational disruption
Maintain continuous review of systems to ensure they remain fit for purpose, fully operational, and aligned with evolving business needs

Implementation & Optimisation

Lead the planning and rollout of new systems, upgrades, and integrations across the group, with minimal disruption to trading
Develop and own the group's systems and technology strategy, aligned to the wider business plan
Identify and deliver process improvements and efficiency gains through smarter use of technology and automation
Maintain comprehensive system documentation, user guides, and standard operating procedures

Data & Reporting

Take ownership of data integrity across all platforms, ensuring information is accurate, consistent, and accessible — raising awareness with relevant teams where it isn't
Support MI and reporting functions by ensuring underlying systems data is reliable and structured for analysis
Collaborate with finance and operations teams to develop data visibility that supports commercial decision-making

Training & Support

Design and deliver systems training to pub and hotel managers and their teams, covering day-to-day use and best practice
Produce clear, accessible training materials and reference guides tailored to operational audiences
Support the onboarding of new sites and team members from a systems and technology perspective

Compliance & Security

Ensure all systems comply with applicable data protection legislation, including GDPR
Maintain and enforce system security protocols, including user access controls and permissions management
Conduct regular reviews to identify and address compliance or security gaps

IT Infrastructure & Connectivity

Ensure all sites have the connectivity, hardware, and operational infrastructure required to trade effectively
Conduct regular interval reviews of IT requirements across the estate, proactively addressing gaps or risks
Implement and manage cybersecurity policies and protocols in line with business needs and industry best practice

Supplier & Vendor Management

Build and maintain strong working relationships with key technology and systems suppliers
Act as the principal liaison between the business and external technology providers
Monitor supplier performance against agreed SLAs and manage escalations where service falls short
Stay informed on new products, platform updates, and innovations that could add value to the group

Why Join Us?

At Chestnut, we believe in rewarding our team, supporting personal growth, and creating a work environment that feels like home:

Team & Individual Incentives — rewards for your hard work, including staff days out and even trips abroad
Employee Assistance Programme (EAP) — free, confidential support for wellbeing, finances, and more
Team Parties & Social Events — regular events to connect, relax, and celebrate together
Work Anniversary Rewards — your commitment celebrated every year
Refer a Friend Scheme — earn a cash bonus when a friend you recommend joins us
Peter Graham Wine Discounts — exclusive pricing on carefully selected wines
Family & Friends Discounts — share special perks with those you care about
Team Discounts — up to 50% off your food bill at our venues
Overnight Stays from £75 — take a break at any Chestnut property at a reduced rate
High Street Discounts — savings on retail, dining, and travel
Tips + Wagestream Access — track your earnings in real time and access pay as you earn
Flexible Hours — support for a healthy work-life balance
Learning & Development — accredited training and continuous development opportunities

If this sounds like the right next step for you, we'd love to hear from you.

INDCP