Pub Operations Manager

We're looking for a passionate and experienced Pub Operations Manager to join our team and oversee a portfolio of our inns, pubs and hotels across the Chestnut estate. This is a fantastic opportunity for a hospitality leader who thrives on inspiring people, maintaining high standards and driving business performance.

Who We Are

At Chestnut, we own and operate a collection of pubs, inns and hotels across the East of England. Each property has its own character and identity, and we're committed to delivering genuine hospitality, memorable guest experiences and creating places that our teams and communities are proud of.

The Role

As Pub Operations Manager, you'll lead a portfolio of Chestnut properties, supporting General Managers and their teams to deliver exceptional guest experiences, strong commercial results and team development. You'll play a key role in coaching leaders, driving operational excellence and ensuring our values are embedded across every site.

Key Responsibilities

Lead, support and inspire General Managers to achieve operational excellence.
Drive business performance through strategic planning, forecasting and budgeting.
Ensure consistently high standards of service, presentation and guest experience.
Work closely with central support functions including People, Marketing, Finance and Property.
Identify opportunities to improve performance, profitability and team engagement.
Champion Chestnut's culture and commitment to developing people.
Ensure compliance, health and safety and company standards are consistently maintained.

What We're Looking For

Proven multi-site hospitality leadership experience.
Strong experience operating within pubs, inns, hotels or destination hospitality venues.
A people-first leader who develops and motivates high-performing teams.
Commercially minded with strong experience managing P&L performance, labour and margins.
Excellent coaching, communication and stakeholder management skills.
A flexible, hands-on and solutions-focused approach.
Full UK driving licence and willingness to travel across the Chestnut estate.

What We Offer

The opportunity to be part of a growing and ambitious hospitality business.
Competitive salary and bonus opportunity.
Car allowance.
Food and room discounts across the Chestnut estate.
Access to our exclusive Chestnut Hub with hundreds of high-street discounts.
Industry-accredited and nationally recognised qualifications.
Career development and progression opportunities.
Employee reward and recognition programmes.
Referral scheme with rewards of up to £1,500 per successful referral.

Love hospitality? Love people? Love developing great teams?

Come and help shape the future of hospitality at Chestnut.

Apply now and be part of something special.

INDCP