Front of House Supervisor – The Packhorse Inn, Moulton

£17 per hour OTE + perks

Full-time | Bridge Street, Moulton, Newmarket CB8 8SP

Two AA Rosettes. Suffolk Pub of the Year.

On the edge of Newmarket, the home of British horse racing, The Packhorse Inn is a proper village pub with 16 newly refurbished bedrooms and a passionate team at its heart. We're a 2 AA Rosette pub and winner of Suffolk Pub of the Year, serving seasonal food built around local game, fish and vegetables. Each month we run special menus like Butcher's Best and Fisherman's Catch. We also host wine dinners, sharing suppers and other events, and serve one of the best roasts around.

The role

We're looking for a Front of House Supervisor to lead our floor team and make every guest feel at home. Working closely with our General Manager and Assistant Manager, you'll run services day to day, set the tone for the team and make sure every guest leaves happy, whether they're in for a pint at the bar or a celebration dinner. This suits someone who loves hospitality, leads from the front and wants to keep growing their career.

What you'll do

Lead and coordinate the front of house team on shift, setting the standard by example
Deliver warm, polished service, from a quick drink to a Rosette-level dining experience
Work hand in hand with the kitchen to keep services running smoothly
Look after wet and dry stock, and handle cash and transactions accurately
Keep the pub clean, organised and welcoming for guests and team alike
Support, train and encourage newer team members
Keep the GM and AGM updated on anything to do with the team, guests or building

What you'll bring

Front of house experience, ideally with some supervisory responsibility
A genuine love of great food, drink and local, seasonal produce
Pride in delivering a fantastic guest experience
Confidence leading a team: calm, positive and organised under pressure
A good understanding of stock and accurate cash handling
The drive to keep learning and developing your skills

What you'll get

Team & individual incentives, including staff days out and trips abroad
Learning & development, with accredited training courses and a clear path to Assistant Manager and beyond. We're a growing group and we promote from within.
Tips + Wagestream access, so you can track your earnings in real time and access pay as you earn
Flexible hours to help you keep a healthy work-life balance
Free meal on every shift, freshly prepared by our kitchen
Up to 50% off food at our venues
Overnight stays from £75 at any Chestnut property
Peter Graham wine discounts on carefully selected wines
Family & friends discounts
High-street discounts on retail, dining and travel
Employee Assistance Programme, with free, confidential support for wellbeing, finances and more
Team parties and social events throughout the year
Work anniversary rewards
Refer a friend scheme, with a cash bonus when they join

About Chestnut

We're a growing group of pubs with rooms, big houses and bottle shops across East Anglia. We're proud yet humble, and our people are at the heart of everything we do. That's why we offer a range of hours to fit around our team's lives and commitments.

Ready to lead the floor at one of Suffolk's best pubs?

Apply now and tell us a little about what great hospitality means to you.

The original advert had no pay rate, so I've left a placeholder. I also matched the opening to your kitchen adverts so the Packhorse roles read as a set.

Food and Beverage Supervisor